Reporting & Analytics

dhulet
Participant

IP address

SOLVE

How do I remove dynamic IP adresses? I have looked at the existing documentation. Is there a way to remove dynamic IP adresses?

0 Upvotes
1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

IP address

SOLVE

Hi @dhulet 

 

Dynamic IP addresses, by their very nature, change regularly. Therefore, the only way to filter out a user on a dynamic IP is to filter out the entire subnet range they are on in. In some cases, this may be an acceptable approach, but it others it may remove data for a lot of valid users. 


Hope this helps.

Phil Vallender | HubSpot Website Agency

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6 Replies 6
Phil_Vallender
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

IP address

SOLVE

Hi @dhulet

 

More information please - what are you trying to remove dynamic IP address from? Contacts, Reports, Prospects? 

Thanks, Phil.

Phil Vallender | HubSpot Website Agency
dhulet
Participant

IP address

SOLVE

I am trying to remove the IP addresses from Hubspots tracking software as far as visits to our webpage and potential leads/contacts.

0 Upvotes
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

IP address

SOLVE

Hi @dhulet 

 

Dynamic IP addresses, by their very nature, change regularly. Therefore, the only way to filter out a user on a dynamic IP is to filter out the entire subnet range they are on in. In some cases, this may be an acceptable approach, but it others it may remove data for a lot of valid users. 


Hope this helps.

Phil Vallender | HubSpot Website Agency
ChrisEriksson
Contributor

IP address

SOLVE

Where do I find the entire subnet range? Or can you give an example. Thanks.

0 Upvotes
jennysowyrda
Community Manager
Community Manager

IP address

SOLVE

Hey @dhulet

 

Were you able to resolve this issue? If you are still working on this, can you provide more context around if you are looking to remove the HubSpot tracking code from your site, if you are looking to block your IP addresses from being included in HubSpot, or something else? 

 

Thank you,

Jenny

0 Upvotes
dhulet
Participant

IP address

SOLVE

sorry, but no. I wasn't able to resolve the issue.

I found that with dynamic IP addresses there really isn't a way to filter out IP addresses. The only way I could filter it out would be to click a link froma different website.

0 Upvotes