I can't add competitor

javierenvisage
Member

From some clients, I can't add some competitors to competitor report tools.

 

0 Upvotes
5 Replies 5
jennysowyrda
Community Manager

Hi @javierenvisage,


Have you reached out to Support about this? If you are referring to the competitors report, then HubSpot technical support should be available for you and your clients. That will be the most direct way to resolve the issue.

 

Thanks,
Jenny

0 Upvotes
javierenvisage
Member

Hi @jennysowyrda

 

I just reported it to HubSpot technical support. But, I don't trust in get an answer. 

 

I have a ticket open on Sep, 27th without answer.

0 Upvotes
jennysowyrda
Community Manager

Hi @javierenvisage,


I apologize for any issues you've experienced in the past! If you can share the ticket number (either through here or direct message) I can check on the ticket from September for you. 

 

Thanks,
Jenny

0 Upvotes
javierenvisage
Member

@jennysowyrda:

Ticket number: #2024176

 

Thanks.

0 Upvotes
jennysowyrda
Community Manager

Thank you @javierenvisage! I have just contacted Support and informed them that you are looking for an update on this issue. 


I am on standby if you do not get the response you are looking for. 🙂 

 

Thanks,
Jenny

0 Upvotes