Hubspot tracking code on Wix site not working. Wix cannot help with 3rd party issues
Creating a new post as the other one seems to have been solved. However, there was no real answer given on that, so here goes again with some more details.
I am having the same problem with the tracking code not working on my Wix site -- Musiversal.com. Added it successfully following the Hubspot help article - https://knowledge.hubspot.com/articles/kcs_article/reports/install-the-hubspot-tracking-code
It shows in the page source.
But, it is not working. Tested it using https://knowledge.hubspot.com/articles/kcs_article/reports/how-do-i-know-if-my-hubspot-tracking-code...
Is there something more anyone has found that we need to do to fix this? If this doesn't work, we have to abandon Hubspot as our marketing tool.
We reached out to Wix support. They confirm it has been added successfully to the site. But they cannot help with diagnosing why the code is not firing (acc to the troubleshooting article mentioned above). We are unable to see any chatbot or any tracking information in the Hubspot account.
Hubspot chat support said to ask the community. This bouncing around with Hubspot doesn't really fill us with confidence with the quality of their support or customer success process. If no one can help then it's goodbye Hubspot.