First email campaign sent, but reporting is completely empty?

[Surfjunk]

Hi,

Just created my first email and sent it out today. The status is on"sent" but there is literally no reporting. All fields are empty, even delivered and opened.

What did I do wrong? What can I do to fix it?

www.bigwavesurfing.com

[ElyshaShave]

Hi, 

I just wanted to jump on this as there should be stats showing within the campaign reporting, so it's strange that nothing is appearing for you. 

In order to understand what may have gone wrong, I may need access to your HubSpot portal to help diagnose the problem and help you solve this. If you're uncomfortable with doing this, are you then able to create a short 5 minute video displaying the issue and where you would expect to see the stats? 

Thanks,

Elysha Shave
Inbound Specialist

BBDBoom.com

[Surfjunk]

Hi @ElyshaShave,

Thanks for jumping on this.

I don't understand why it says "Sent" but there are 0 successful deliveries?

I know these email addresses are current and in use, people sign up to my newsletter all the time. The list even includes my own email address...

This is the first time I set up an email campaign in hubspot, so I probably did something wrong with the set up.

[ElyshaShave]

Hi, 

That's not a problem at all! In order to help you identify the issue, are you able to grant me access to your HubSpot portal for one day or we can jump on a quick call to go through possibilities?

Thanks,

Elysha Shave

Inbound Specialist

BBDBoom.com