Reporting & Analytics

DaveGoff2
Colaborador

Email Client Report?

resolver

Is it possible to build a report on email client used?

We want to be able to see how many of our contacts are using Apple Mail (iOS).

1 Soluciones aceptada
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Email Client Report?

resolver

Hi @DaveGoff2,

 

There currently isn't a default aggregated view of email clients used. I can't find any ways to create a custom report to visualize this information either. At this stage, you'd have to look at individual emails under Menu > Marketing > Email and scroll down to "Opens by email client":

 

karstenkoehler_0-1628526465085.png

 

Once you've checked 4-5 emails, you should have a pretty good idea of the clients used by your recipients.

 

Hope this helps!

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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4 Respuestas 4
karstenkoehler
Solución
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Email Client Report?

resolver

Hi @DaveGoff2,

 

There currently isn't a default aggregated view of email clients used. I can't find any ways to create a custom report to visualize this information either. At this stage, you'd have to look at individual emails under Menu > Marketing > Email and scroll down to "Opens by email client":

 

karstenkoehler_0-1628526465085.png

 

Once you've checked 4-5 emails, you should have a pretty good idea of the clients used by your recipients.

 

Hope this helps!

 

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

AlishaAttarwal1
Participante

Email Client Report?

resolver

Hi Karsten, 

 

is there a possibility to identify individual contacts that are using  Apple Mail (iOS) via a list or report?  

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kvlschaefer
Administrador de la comunidad
Administrador de la comunidad

Email Client Report?

resolver

Hi @AlishaAttarwal1,

 

Thank you for reaching out!

 

I wanted to refer you to this related thread where @karstenkoehler offers advice on where to find an email client report in HubSpot, and how to analyze the report to determine how many of your contacts are using mobile devices.

 

Hope this helps!

 

Best,

Kristen


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kaleighb
Miembro | Partner nivel Platinum
Miembro | Partner nivel Platinum

Email Client Report?

resolver

Thanks, Karsten! Do you happen to know if the client percentages are based on the number of unique opens or total opens?