Reporting & Analytics

naris66
Participant

Difference between Source and Original Source

Résolue

What is the difference between Source and Original Source filters? I noticed that some contacts only have a value (e.g. Direct Traffic) for Original Source but nothing for Source. How can I interpret it?

 

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naris66
Solution
Participant

Difference between Source and Original Source

Résolue

I just heard from Hubspot that they use the term 'Source' on Traffic Analytics that are actually 'Original Source'. That answered my question. 

Voir la solution dans l'envoi d'origine

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Bryantworks
Conseiller clé | Partenaire solutions Diamond
Conseiller clé | Partenaire solutions Diamond

Difference between Source and Original Source

Résolue

Hey @naris66,

 

Source is a bit more direct as you've found, Direct, Social Media, Offline, etc.  Original Source 1 and Original Source 2 help determine this a bit further. 

 

For instance:

 

Source:  Offline

Original Source 1:  IMPORT

 

The above would be for an import into HubSpot.  Here's a bit more reading on those.

 

Hope this helps!

Chris Bryant | Your Dedicated HubSpot Expert
naris66
Participant

Difference between Source and Original Source

Résolue

Thanks for your reply @Bryantworks 

 

So this is what I am seeing on the property page of the user. 

Source: (no value) 

Original Source: Direct Traffic 

Original Source drill-down 1: www.ourwebsite.com

Original Source drill-down 2: (no value). 

 

The problem is that we use our reports and dashboards based on 'Source' only and not 'Original Source'. So when this user becomes an important customer, we can't credit our webiste for it as we are only using the 'Source' filter. I am trying to understand why there are two different types of sources, 'Source' and 'Original Source' that make the reporting complicatd 😞 

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naris66
Solution
Participant

Difference between Source and Original Source

Résolue

I just heard from Hubspot that they use the term 'Source' on Traffic Analytics that are actually 'Original Source'. That answered my question. 

0 Votes
Bryantworks
Conseiller clé | Partenaire solutions Diamond
Conseiller clé | Partenaire solutions Diamond

Difference between Source and Original Source

Résolue

Ah gotcha, sorry about that - I got the source properties confused and thought you were speaking to "Original Source".  Glad you got it resolved.

Chris Bryant | Your Dedicated HubSpot Expert
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