Cookie tracking and identity preservation between formsSOLVE
Nov 5, 2016 10:03 PM
I have a multi-step "form" that is composed of several individual hubspot forms on linked webpages. Submitting the first form redirects you to the next form, so on and so forth until the final form submits (~1 question per page).
We cleared all cookies since the dawn of time and ran through the flow over the course of several attempts. An email is captured in the very first step and that form creates a contact... the remaining forms are submitted as having no contact.
Cookie tracking is enabled on all of the questions. What might we be doing wrong?
Solved! Go to Solution.
Nov 14, 2016 5:34 AM
Hey @10xManagement at this time it is not possible to cookie the information of the first form in the short time it takes for the next form to appear - which is why email is necessary in this case.
Dependent field forms and/or smart fields are two features you can use to create multi-step forms that do not require the addition of email each time. Full instructions here: https://knowledge.hubspot.com/articles/kcs_article/forms/can-i-create-a-multi-step-form