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Contacts with no site visits but with page views?

Colaborador ocasional

Hi everyone,


How is this possible?


Screenshot 2019-05-30 at 11.25.22.png


Is it because they're coming from direct traffic? (probably a Facebook ad)


Thank you!

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2 Respuestas 2
Gestor de la comunidad

Hey @KickingSnares 


This resource may be a good starting point.  Usually, a visitor is someone who visits your site, tracked by the cookie placed in their browser by the HubSpot tracking code installed on your site. A single visitor can have multiple visits to your site.

Instead, a page view is when a page on your site is loaded by a browser. HubSpot counts a page view every time the HubSpot tracking code is loaded.


Please take in consideration HubSpot counts a page view every time the tracking code is loaded, if a single page is refreshed multiple times by the same visitor, each refresh would count as its own page view.


I hope this helps. 


Thank you




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Colaborador ocasional

Hi Sharon,


Thank you for your reply.


I still don't understand how someone can view pages and not count as a website visitor. The Hubspot tracking code is being activated for the pages views, why not for the website visits?

Best wishes,


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