Cant access the section to edit header/site footer within hubspot

ENlin · ‎Nov 24, 2022

HI!

I have been using this article:
https://knowledge.hubspot.com/website-pages/add-the-google-tag-manager-code-to-your-pages

To check the checkbox and put in the GTM ID has been no issue. But when i go thru the second part of the article, settings > website> pages> choosen domain, i cant add in the HTML since there are no sections to add it in to.

how can i access this?

Isnt the checkbox enough to integrate the system?

JuanGomez0818 · ‎Nov 24, 2022

Hey @ENlin , if you insert the ID in the check box you are connecting with GTM and it's done, the way inserting the code in the <head> and <body> is the second option and no is necessary if you make the first step.

You could check the connection with GTM through the chrome extension Tag Assistant, so when you go to the web page active the extension and this going to show the pixels are in the page.

If you don't see the <head> and <body> in Hubspot, maybe is because your user doesn't have access to show this so need changes the settings.

Let me know if works for you. Regards ✌️.

Juan Gómez
Hubspot Consultant | HubSpot Freelancer | Hubspot Solution Provider | TheWhiteHub.io

Contáctame aquí

View solution in original post

ENlin · ‎Nov 30, 2022

Okay! Forget about my question about ID. The latest article i sent was correct, only missing an underscore: _ in the code for the eventcategory..! So now everything is working 😄

View solution in original post

ENlin · ‎Nov 25, 2022

Okay! I figured! I was troubleshooting what was going wrong and started from the beginning! Thank you fr your info!

Now that i know this isnt the issue.
The original issue is adding tags that actually work within GTM with hubspot. I have tried this article (https://medium.com/@dillonjones/track-hubspot-chats-in-google-analytics-4-simple-steps-4d799e6469c4), but the action isnt firing when convo is getting started..!

JuanGomez0818 · ‎Nov 25, 2022

Hey there, Where are you checking the event fired on Analytics or Preview on GTM? Because if you check this in Analytics only see the events in reports > realtime, the next day will show the events fired. The best way is to use the preview mode on GTM and check the chat process to see the events or tags fired.

Also, the article shows the events on Analytics Universal, and this version is going to close the next year, so trying use GA4.

Regards.

Juan Gómez
Hubspot Consultant | HubSpot Freelancer | Hubspot Solution Provider | TheWhiteHub.io

Contáctame aquí

ENlin · ‎Nov 25, 2022

Hi again!

I am checking it in the Tag Assistans in GTM, and it senses that hubspot is there with the articles code inplementation. But the action "start chat" is not getting fired when i press the button or type in a message and send.

Do you think that if i add it as a GA4 event it will get fired? Or do you mean beacuse of the changes it would be prefered to do it with GA4? 🙂

JuanGomez0818 · ‎Nov 25, 2022

Hi, if you create the event with ID of the button or click ID maybe you can record every "start chat" like event, and yes at this moment is better to work on GA4, you don't have to setting this again in the future. ✌️

Juan Gómez
Hubspot Consultant | HubSpot Freelancer | Hubspot Solution Provider | TheWhiteHub.io

Contáctame aquí

ENlin · ‎Nov 30, 2022

Okay! Forget about my question about ID. The latest article i sent was correct, only missing an underscore: _ in the code for the eventcategory..! So now everything is working 😄

ENlin · ‎Nov 25, 2022

Okay Thanks!! Where can i find this click ID for the button? 😮

JuanGomez0818 · ‎Nov 24, 2022

Hey @ENlin , if you insert the ID in the check box you are connecting with GTM and it's done, the way inserting the code in the <head> and <body> is the second option and no is necessary if you make the first step.

You could check the connection with GTM through the chrome extension Tag Assistant, so when you go to the web page active the extension and this going to show the pixels are in the page.

If you don't see the <head> and <body> in Hubspot, maybe is because your user doesn't have access to show this so need changes the settings.

Let me know if works for you. Regards ✌️.

Juan Gómez
Hubspot Consultant | HubSpot Freelancer | Hubspot Solution Provider | TheWhiteHub.io

Contáctame aquí

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