Can't Download Customer Journey Map Template

[SkyJellyfish]

Hello Everyone!,

I can't seem to download the Customer Journey Map Template from this page:

https://offers.hubspot.com/customer-journey-map-template

It just asks me to sign in over and over - can anyone help me figure out how to download it?

Thank you

Nik

[SkyJellyfish]

Hello Karsten,

I've tried on phone, laptop, chrome and firefox (in private and normal modes), and on another desktop and it just has the same loop for me. Thank you for the advice though! 🙂

Nik

[karstenkoehler · Accepted solution]

Hi @SkyJellyfish,

Have you tried another browser (Safari, Firefox, Chrome, Edge) or private / incognito tab in your browser of choice? (I've just tested the form and download in private Firefox window and it worked fine.)

Alternatively, I would try on another device (laptop, phone). HubSpot will send you a confirmation email with the link to the resource.

Hope this helps!