Can Hubspot track multiple IP addresses for a contact?

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New Contributor

Hello! If a contact clicks a marketing email we sent them and then views a page on our site, we now know their IP address so we can track whenever they come back, no matter how they get there. Yay! (*At least I think that's how it works...right?)

 

But what if they clicked that email on their mobile, and then later they see one of our FB custom audience ads on their desktop or iPad and re-enter our site that way? We won't know they're engaging with our content again. 

 

 

What if we can get them to click an email from that desktop or iPad, though? Will Hubspot then track multiple IPs for them? Or will it overwrite the original with the new one? Or stick with the original?

1 Accepted solution

Accepted Solutions
Community Superstar

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: Can Hubspot track multiple IP addresses for a contact??

 

Short A: Yes, but ...

 

Longer A:

HubSpot does keep track of multiple IP addresses for a contact, but that's not how HubSpot tracks visitor behavior. You may view the IP address history for each contact from their contact record.

(see image)hubspot-contact-ip-address-history.png

 

 

 

See the following KB articles for information about how HubSpot tracks visitors.

- see Track visitors in HubSpot

- see How does HubSpot begin to track imported contacts?

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

4 Replies 4
Community Superstar

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: Can Hubspot track multiple IP addresses for a contact??

 

Short A: Yes, but ...

 

Longer A:

HubSpot does keep track of multiple IP addresses for a contact, but that's not how HubSpot tracks visitor behavior. You may view the IP address history for each contact from their contact record.

(see image)hubspot-contact-ip-address-history.png

 

 

 

See the following KB articles for information about how HubSpot tracks visitors.

- see Track visitors in HubSpot

- see How does HubSpot begin to track imported contacts?

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Community Superstar

UPDATE

 

mfjlabs-screenshot-hubspot-ip-address-removed-20190529.png20190529

 

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Highlighted
New Contributor

Does the IP city, region, etc field get overwritten by new IP locations when a contact submits a form from a second location?

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0 Upvotes
Community Superstar

>>"Does the IP city, region, etc field get overwritten by new IP locations when a contact submits a form from a second location?"

 

We can confirm that HubSpot IP properties ARE overwritten when a contact submits a subsequent form using a different device. We haven't tested this behavior using the same (cookied) device, but expect similar results.

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817