Can Hubspot track multiple IP addresses for a contact?

SOLVE
Occasional Contributor

Hello! If a contact clicks a marketing email we sent them and then views a page on our site, we now know their IP address so we can track whenever they come back, no matter how they get there. Yay! (*At least I think that's how it works...right?)

 

But what if they clicked that email on their mobile, and then later they see one of our FB custom audience ads on their desktop or iPad and re-enter our site that way? We won't know they're engaging with our content again. 

 

 

What if we can get them to click an email from that desktop or iPad, though? Will Hubspot then track multiple IPs for them? Or will it overwrite the original with the new one? Or stick with the original?

1 Accepted solution

Accepted Solutions
Solution
Community Superstar

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: Can Hubspot track multiple IP addresses for a contact??

 

Short A: Yes, but ...

 

Longer A:

HubSpot does keep track of multiple IP addresses for a contact, but that's not how HubSpot tracks visitor behavior. You may view the IP address history for each contact from their contact record.

(see image)hubspot-contact-ip-address-history.png

 

 

 

See the following KB articles for information about how HubSpot tracks visitors.

- see Track visitors in HubSpot

- see How does HubSpot begin to track imported contacts?

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

-- Visit

 

Hope that helps.

 

Be well,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!

View solution in original post

4 Replies 4
Solution
Community Superstar

_hubspot-button-accept-as-solution-gif-v00.gif

 

Q: Can Hubspot track multiple IP addresses for a contact??

 

Short A: Yes, but ...

 

Longer A:

HubSpot does keep track of multiple IP addresses for a contact, but that's not how HubSpot tracks visitor behavior. You may view the IP address history for each contact from their contact record.

(see image)hubspot-contact-ip-address-history.png

 

 

 

See the following KB articles for information about how HubSpot tracks visitors.

- see Track visitors in HubSpot

- see How does HubSpot begin to track imported contacts?

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

-- Visit

 

Hope that helps.

 

Be well,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!

View solution in original post

Community Superstar

UPDATE

 

2019052920190529

 

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

-- Visit

 

Hope that helps.

 

Be well,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!

New Contributor

Does the IP city, region, etc field get overwritten by new IP locations when a contact submits a form from a second location?

Reply
0 Upvotes
Community Superstar

>>"Does the IP city, region, etc field get overwritten by new IP locations when a contact submits a form from a second location?"

 

We can confirm that HubSpot IP properties ARE overwritten when a contact submits a subsequent form using a different device. We haven't tested this behavior using the same (cookied) device, but expect similar results.

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context.

-- Visit

 

Hope that helps.

 

Be well,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!