Hello everyone!
Our primary customer base are IT Pro's who manage incoming service requests so they've seen a huge increase in their volume recently as businesses shift to work-from-home scenarios. They're seeing lots of requests to have VPN's set up and having to send out loaner laptops, monitors, printers, tablets and other types of devices.
On top of the traditional IT requests, they're also seeing a high volume of HR requests as employees send in questions about company policy shifts, paid sick leave requests, benefits changes, etc so a lot of our customers are now rolling out our solutions to help them keep up with that request volume as well.
As a part of our own COVID-19 response program, we've decided to give our solutions away through August 15th so that organizations can hopefully get their arms around this problem.
We aren't in a position to develop a vaccine or produce masks and ventilators but this is one small thing we can from our side to help out. In that respect, we're giving away our solutions for the next 6 months for any organizations that are directly involved in managing the COVID outbreak (i.e. healthcare facilities, public health institutions, manufacturers of medical supplies and devices, etc).
We've got more information on these programs HERE so feel free to take advantage of them or spread the word to your friends, family, and colleagues who may be able to benefit from this.
If I can be a resource or answer questions on other ways we might help out during the crisis, feel free to reach out to me.
Best of luck to all of you and please stay safe!
-Shiraz
