Updated in the App Marketplace: Essential Apps for Customer Service

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Updated in the App Marketplace: Essential Apps for Customer Service

We've expanded our collection of essential apps for customer service in the HubSpot App Marketplace. When used with Service Hub, these apps help you scale support, unify customer conversations, and drive retention, so you can focus on delivering customer value. 

Check out a sampling of the apps in the updated collection:

• Aircall - Enhance calling efficiency, boost productivity, and monitor performance with the most popular calling app on HubSpot.
• Amplitude - Gain valuable customer insights by syncing campaign events and contacts to HubSpot.  
• Arrows - Enhance customer onboarding through collaborative action plans that connect to HubSpot deals, tickets, and other records.
• Facebook Messenger - Connect conversations between HubSpot and Facebook Messenger for a holistic view of customer touch points. 
• Google Calendar - Create and manage meetings from one place, while automatically recording each interaction in your customer database.
• Jira - Link Jira issues with HubSpot tickets, so you have the data you need for better reporting, workflows, and knowledge sharing in HubSpot. 
• Microsoft Teams - Keep updated with HubSpot notifications in Teams, associate deals with specific channels, and sync messages with your shared HubSpot inbox. 
• Portant - Connect HubSpot with Google Docs, Sheets, and Slides to create personalized documents using your CRM data, complete with automated workflows and e-signatures.
• RingCentral - Streamline communications with embedded calling features, centralized messaging hub, and automatic call logging that keeps all customer interactions organized in HubSpot.
• Segment - Use deep insights to deliver more personalized customer experiences by connecting Segment and HubSpot.
• Sinch - Add SMS and MMS to your customer communications strategy with automated messaging workflows, delivery tracking, and compliance reporting directly in HubSpot.
• Slack - Stay in the loop by associating HubSpot deals with Slack channels, converting messages into actionable HubSpot items, and sending HubSpot updates and records to your Slack workspace.
• StopWatch - Track time spent on customer service activities with this HubSpot-certified solution that logs time directly against contacts, companies, deals, and tickets.
• SurveyMonkey - Track customer feedback, view survey responses, and take action on real-time data without leaving HubSpot.
• Survicate - Monitor customer sentiment throughout their journey, generate quality leads, and quickly address concerns, turning happy customers into loyal fans. 
• WhatsApp Business - . Deliver seamless service with HubSpot's shared inbox for a complete view of customer conversations in one place. 

Why does it matter?

By connecting HubSpot with these essential apps, you can scale support, drive proactive retention, and keep every customer interaction connected—all in one place.

Get started with essential apps for customer service. 

Looking for more ways to connect your tech stack? The HubSpot App Marketplace offers more than 1,800 out-of-the-box apps, so your teams can stay connected to the right information and tools to over-deliver on customer satisfaction and uncover new opportunities.

How does it work?

1. Navigate to the HubSpot App Marketplace via the marketplace icon in the top right of your HubSpot account. 
2. On the homepage, scroll halfway down the page to the Browse Featured Apps section.  
3. Click the Essential Apps for Customer Service card to browse the collection.  
4. Choose any app and follow the prompts to install the app. 
   

    

 

Who gets it?

The HubSpot App Marketplace is available to anyone. Access varies across apps, so be sure to reference each app’s listing page in the App Marketplace for more details on required subscription levels and permissions.