Releases and Updates

lisaedwards
by: HubSpot Product Team
HubSpot Product Team

Two Ways to Surface Disconnected Actions in Chatflows

Now live is a new alert system that will notify you when actions in your chatflows have been disconnected.

Actions in chatbots often have dependent relationships on one another. As a result, it’s previously been very easy for you to move a few actions around within a chatflow and not realize when you’ve broken a connection from one action to another, leading to chatbots that don’t behave as designed and ultimately a negative customer experience.

To put it simply: if you don’t know it’s broken, you can’t fix it. With today’s update, you now have two ways to find these disconnected actions within your chatflows.

Alerts

You will now get alerts in the upper left-hand corner of your chatflow builder if one of your chatflows gets disconnected. If you click on the alert, it will bring you right to the disconnected piece of your chatflow, making it easy for you to go back and fix it quickly before your chatbot breaks.

“Go to action” Search Bar

Your “Go to action” search bar can now surface disconnected actions under the “Disconnected Actions” header.


Who gets it?
This update is now live and available to all HubSpot users and available in all languages supported by HubSpot.