Releases and Updates

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by: HubSpot Product Team
HubSpot Product Team

Ticket Automation for Service Hub Starter

Now live are two new ticket automation features for Service Hub Starter portals.

They now have access to the ticket workflow builder found in the ticket settings, and the ability to automatically change a ticket status when they receive or send an email, as well as 

With access to ticket workflows, Service Hub Starter portals can automate internal notification and ticket kickback emails, giving increased coverage to supports teams while improving the customer experience. While on the Automation tab, a ticket workflow can be built by clicking "create workflow," then choosing the desired action.

TicketReceivedWorkflow

 

The ability to automatically change ticket statuses, customer support reps can stay organized so no ticket falls through the cracks. To turn on this feature, go to Settings > Service > Tickets > Automation. Here you can use the drop-down to select which status the ticket should be changed to.

Change Ticket Status

To learn more, visit the Knowledge Base here:

Automate Ticket Status and Action

Note: These features are only available to Service Hub Starter portals that were purchased after March 3rd.