Releases and Updates

by: HubSpot Moderator
HubSpot Moderator

[Now Live] Support Form in Knowledge Base (Service Hub)

What is it:

Service Hub users can now add a support form to knowledge base articles so that your customers can raise tickets if they cannot find an answer to a question.

The support form can be switched on in the Knowledge Base settings. Keep reading to learn more. 

Why does it matter?
Your knowledge base should be the first place customers turn when they have a query regarding a product or service. In the cases where the customer is unable to find the information they require, they should not be left at a loss as to what to do next. Adding the support form to knowledge base allows customers to reach out to you when they are unable to help themselves.

How does it work?
The support form can be switched on in the Knowledge Base settings:

To make changes to the support form, click the “Edit the form in support form settings” link (note: changes made to the form will be reflected on every page that the form is used).

Once activated a new link will appear in the navigation bar of your knowledge base:


When the customer clicks the link, they will be brought to a page containing the support form:


The navigation link and form header text can be changed in settings:


Who gets it?
This feature is available now for all Service Hub Professional and Service Hub Enterprise users.

What languages is this available in?
All languages supported by HubSpot.