What is it:
New analytics that show you what your customers are searching for in your knowledge base.
Why it matters
A great way to make sure your knowledge base actually helps your customers and answers their questions is to analyze the terms that are most frequently searched for. If you don’t have an article for a high frequency search term, it’s a good idea to build one for it.
How does it work?
Who gets it?
All Service Hub Professional users now have access.
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