[Now Live] Call direction is a CRM property

[ajoselow]

What is it?

Call direction (inbound and outbound) is now a CRM property. You can view and set the direction in the activity timeline, plus add it to manual call logs.

Why does it matter?

We know it is important for you to know the direction of a call as they locate records and derive context from previous customer interactions.

How does it work?

When a call takes place within HubSpot, the direction is automatically added to the call record in the CRM timeline. You can update the direction by selecting the dropdown.

When manually logging a call, you have the option to indicate call direction.

If you have any questions about the details of this change, please ask in the comments below.