Releases and Updates

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Par: HubSpot Employee
HubSpot Employee

New in the App Marketplace: Essential Apps for Customer Service

What is it?

A new collection of recommended apps is now available in the HubSpot App Marketplace, highlighting essential apps for Service Hub. These featured apps extend your HubSpot investment and seamlessly connect your tech stack, so service and success teams go from simply meeting expectations to delivering customer value – helping your business grow better. 

 

Try out these apps that are popular with Service Hub customers and recommended by HubSpot: 

  • Aircall - For customer-facing teams who want to automate calling, increase productivity, and track performance, this is the most popular calling app on HubSpot. 
  • Amplitude - Unlock powerful marketing insights by syncing campaign events and contacts to HubSpot. 
  • Arrows - Scale customer onboarding with collaborative action plans that connect to HubSpot deals, tickets, and more. 
  • ClickUp - Make task management more efficient by syncing with HubSpot to easily create, manage, and track tasks. 
  • Facebook Messenger - Bridge conversations between HubSpot and Facebook Messenger to get a complete view of customer touch points. 
  • Google Calendar - Sync your calendar with HubSpot, so you can create and manage meetings all from one place, while automatically logging interactions in customer records. 
  • Google Sheets - Integrated with HubSpot workflows, this apps lets you create, update, and map HubSpot properties to spreadsheet columns, so you can spend more time with customers and less time on manual data entry. 
  • Jira - Associate Jira issues with HubSpot tickets, empowering your team with the data they need for better reporting, workflows, and knowledge sharing in HubSpot. 
  • Microsoft Teams - Stay informed by receiving HubSpot notification in Teams, associating deals with specific channels, and syncing messages with your HubSpot shared inbox.
  • Pendo - Accelerate product delivery and adoption by surfacing usage insights in HubSpot.
  • Segment - Deliver a more personalized customer experience with deep insights by connecting Segment and HubSpot. 
  • Slack -  Stay in the loop! Associate HubSpot deals with Slack channels, turn messages into HubSpot tasks, tickets, or notes, and push HubSpot notifications, workflows, and records to Slack. 
  • SurveyMonkey - Monitor sentiment, access survey responses, and take action on real-time feedback data in HubSpot. 
  • Survicate - Get a pulse on sentiment at every stage of the customer journey, capture more leads, respond to feedback quickly, and turn happy customers into loyal fans. 
  • WhatsApp - Meet your customers where they are by automating, personalizing, and managing WhatsApp conversations without leaving HubSpot. 
  • Zoom - Whether you’re looking to sync meeting tools or automate call recordings, transcripts, and analytics, the Zoom app for HubSpot gives you a consolidated view of customer interactions across these two tools. 
  • Zuper - Tackle rising customer expectations by streamlining your field service operations and ultimately boost productivity, cost-savings, and customer experience. 

 

Why does it matter?

Customer service teams use countless tools, which means they’re probably spending too much time tracking down scattered updates and fragmented information. By connecting HubSpot with these essential apps, more teams can focus on delivering customer value through smart, scalable solutions. 

 

While the 17 apps featured above are a great place to start, HubSpot’s App Marketplace offers more than 1,500 out-of-the-box apps, so your team can stay connected to the right information and tools to uncover new opportunities and over-deliver on customer satisfaction. 

 

Get started with HubSpot’s newest curated collection – Essential Apps for Service Hub. 

 

How does it work?

Navigate to HubSpot’s App Marketplace via the marketplace icon in the top right corner of your HubSpot portal. Select the Essential Apps for Customer Service collection halfway down the homepage, then choose an app and follow the prompts to install. 

 

A preview of the Essential Apps for Customer Service collection in HubSpot's App Marketplace.A preview of the Essential Apps for Customer Service collection in HubSpot's App Marketplace.

 

Who gets it?

The HubSpot App Marketplace is available to anyone. Access varies across apps, so be sure to reference each app’s listing page in the App Marketplace for more details on required subscription levels and permissions. 

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