Releases and Updates

by: HubSpot Product Team
HubSpot Product Team

[Live] Accept Partial Payments on Invoices

What is it?

Merchants can now accept multiple partial payment amounts on an invoice (previously, only one payment was accepted, equaling the total amount due).


Partial payments can be made with different payment methods, and can be recorded manually, accepted through HubSpot Payments or Stripe, or a combination.


Why does it matter?

Partial payments are most commonly used when a buyer would like to make payment using two payment methods. For example, if you purchase tax preparation services for $5000, you might want to pay $1000 on your credit card for the points, but pay via check for the remaining $4000. This is called a "split tender" scenario.


Other use cases include:

  • Merchant makes a payment plan for their customer if the customer is unable to pay the full invoice amount at once.
  • Merchant asks for a portion of the invoice total to be paid now (a "deposit"), and the remainder of the invoice total to be paid at a later date.


How does it work?

When creating an invoice, merchant can enable "Partial payments: Allow your customer to pay an amount less than the balance due".


Screenshot 2024-04-02 at 3.11.11 PM.png



When a customer clicks "Pay Now" in the invoice, they can enter a custom payment amount that is less than the total balance due.


Merchants can also record partial payments manually, or associate payments that have already been collected (e.g. via a quote or payment link) to partial pay the invoice.


Payment history can be found in the Invoice details.


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Multiple payments may be recorded against one invoice; however, the total payment amount cannot exceed the total amount due.


Invoices are not set to be partially payable by default. Each invoice must be manually set to be partially payable.


Who gets it?