Releases and Updates

by: HubSpot Moderator
HubSpot Moderator

[LIVE] Transcript Quality Improvements

This update sets the groundwork for customer feedback on transcripts, as well as some behind-the-scenes improvements. You can now opt-in to use portal data to improve your transcripts, and flag transcripts as good or bad.


Additionally, this update includes new transcription models to start improving industry-specific terms like company names, products offered, and terms of art (ex: inbound or SEO for HubSpot). We have models running behind the scenes to pick these up and improve transcripts, no user configuration required. If you want more control, use the tracked terms to inform HubSpot's models.


Conversation intelligence is only as good as our transcripts. Automatic transcription is still a new process and is not as accurate as a human. By allowing for feedback from customers we can build feedback loops that personalize transcription to each portal. Over the coming years, we will aspire to make transcription as good as possible, starting with these updates.


Check out our KB article for more information on how this will help us improve transcription.


Here's a few ways you can use this feature:

  • Flag transcripts as useful or not useful


  • Opt-in to use portal data to improve transcriptions