Releases and Updates

by: HubSpot Product Team
HubSpot Product Team

[HubSpot Connect] - LiveChat Integration

What’s this integration partner do?
LiveChat is a chat tool businesses can use to engage visitors on their website. Their chat widget is customizable and customers can rate the quality of service they received from the chat box itself. If no one is available to respond to a chat, a ticket system can be used to respond to customers. Reporting tools and canned responses are also available.


How does LiveChat integrate with HubSpot?
The LiveChat - HubSpot integration will turn new chats into new contacts in HubSpot and record chat transcription on the contact timeline. You can also display data from HubSpot in chats. This means you’ll see customer details while you chat with them.


Who gets it:
HubSpot customers who are also using LiveChat.

HubSpot customers who sign up for LiveChat will receive a 30 day free trial and 50% off their first payment. Use this link to access the discount.

This integration is built and supported by LiveChat. Customers can reach out to them for support.


Date Available to Customers:
Now Live

How might salespeople use this?
Chat is becoming a very popular channel for customer-business communications. This integration will give salespeople more context when chatting with leads. Furthermore, it will seamlessly add transcripts and contacts to HubSpot limiting the admin time needed to capture leads.


How-to integrate:
To get started with the LiveChat - HubSpot integration, go to this webpage and click on the “Connect With LiveChat Tab”.

Integration pages: