Releases and Updates

by: HubSpot Moderator
HubSpot Moderator

[HubSpot Connect] - Help Scout Integration

What’s this integration partner do?

Help Scout is a help desk software provider for support teams. Their product allows customers to que up help requests and address customer needs.

What does this integration enable?
Teams using Help Scout and HubSpot can view a customer’s HubSpot profile in a sidebar of Help Scout. This brings context to conversations and all of the information is available in one platform, no need to search in different locations for different pieces of information about your contacts. Customers can also see support interactions on the Contact Timeline in HubSpot. This makes it easy for customers to build lists or trigger workflows based on support data. 

How might Marketers use this integration? 
The Help Scout integration provides context to support staff while working with customers, allowing them to see each customer’s profile in a HubSpot sidebar with key information such as lifecycle stage, recent activity, deals, and more. Marketers and sales reps can use the integration to trigger workflows for customers based on their interactions with support.

Who gets it:
The integration is free for HubSpot customers who also have Help Scout

This integration is built and supported by Help Scout. Customers can reach out to them for support.

  •, 1 (855) 435-7726

Date Available to Customers:
Now Live

Integration page:
Help Scout