Releases and Updates

by: HubSpot Product Team
HubSpot Product Team

[HubSpot Connect] - AskNicely Integration

What’s this integration partner do?
AskNicely is survey software (focused on net promoter score,) that measures and helps improve NPS. Their tools help you collect and respond to customer feedback automatically using HubSpot. With AskNicely you can track NPS by product, channel, rep, and more.


How does AskNicely integrate with HubSpot?

With AskNicely and HubSpot you can autonomously survey a sample of your customers daily from a list in HubSpot or automatically trigger sending a survey when key customer events occur in HubSpot. Because AskNicely puts survey results directly on the contact record, your native HubSpot lists and reports can be used to track Net Promoter Score. You can filter NPS results by any field you have in HubSpot and trigger workflows to address unhappy customers or to nurture satisfied customers into becoming valuable repeat business or referrals. asknicely-hubspot-view-nps-data-1.jpg

Who gets it:
HubSpot users also using AskNicely

How-to integrate:
New users who have HubSpot can get started with AskNicely here.
HubSpot users new to AskNicely can receive 50% off their first month on any monthly plan

This integration is built and supported by AskNicely. Customers can reach out to them for support.

  • Abby Castro, Customer Success Manager,, +1 (866) 343-7386

New Zealand/Australia: Paul Bickley, Sales and Global Partnerships Manager,, +64 27 549 1983
US: Michael Corrigan, Sales, +1 (866) 343-7386,

How might service and marketing teams use this?
Customer Service teams can use AskNicely to gauge customer happiness. Marketing teams can then use that as a signal to reach out to happy or unhappy customers. With segmented NPS scores, service teams can identify customer pain points, and better service customers leading to higher retention and customer driven promotion.

Get started with AskNicely