Releases and Updates

by: HubSpot Product Team
HubSpot Product Team

Collect Leads Even if a Form Fails to Load

Leads are crucial for your business. Without leads there are no deals to close. But we rely on different conversion points -- such as forms -- to generate those leads. Technical issues can come-up that affect forms loading, or a visitor may have an ad blocker installed that interupts the form.

With HubSpot when we detect an ad blocker or problem with the form loading we will display a link so your visitor doesn't have an incomplete experience -- and you can still collect leads. Here's what this would look like on HubSpot's free trial page. 

This "form fallback" applies to any forms on HubSpot-hosted content, and also HubSpot forms embedded elsewhere. The fallback form is loaded from a HubSpot-hosted domain to ensure that it's not blocked by any ad blockers, or any other resources conflict with it. Once a visitor fills in the form that visitor and the respective information will be seamlessly connected to your HubSpot account.

If you want to find out more about how this works, take a look at the Knowledge Base here.