August 2024 Release Notes

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Marketing Hub

Activity tab in Campaigns

The new "Activity" tab in the marketing campaigns tool now lets you visualize a timeline of all changes to your campaign. This feature provides a clear, chronological list of edits and updates, with options to view authors and filter by activity type for precise tracking.

*available to all Marketing Hub Pro+ customers

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Use Design Manager to customize Preference Page per BU

You can now customize Preference Pages for each Business Unit using the Design Manager. Create or modify templates and assign them to specific Business Units, streamlining your customization process.

*available to all Marketing Hub Enterprise customers

Content Hub

Use Podcast Transcripts to Suggest Titles, Descriptions & Artwork

The Podcast Transcript Generation feature generates transcripts for both AI-generated audio and uploaded audio using the Apple-compatible VTT format. This new feature frees up time for what was once a very time consuming process and, with the help of AI, streamlines the transcription process. 

With a single click, you can generate:

• Title suggestions with Monthly Search Volume (MSV) SEO data
• Episode description
• Episode artwork prompts

*available to all Content Hub Pro+ Customers

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Marketing + Content Hub

Memberships Workflow Templates

You now have access to three new membership templates in the workflow library to help you engage new members: "Send Email to Churned Member," "Send Welcome Email to Newly Registered Member," and "Send Welcome Email After First Login." While all customers with workflow access can preview these templates, their use depends on your Hub/Tier level and whether Memberships are activated in your portal.

*available to all Content Hub and Marketing Hub Pro+ customers

Content Remix permissions

The new Content Remix permission lets you easily manage who can view and edit Content Remixes, giving you better control over your content creation process. Unlike before, when all marketing users had access, this update improves governance by providing more precise control over content creation.

*available to all Content Hub and Marketing Pro+ Customers

Service Hub 

View Other Tickets from the Same Contact in Help Desk

The new “Other tickets” card shows you any tickets that are associated with the same contact. This provides more context allowing you to provide better personalized, high-quality, and effective support.

*available to all Service Hub Pro+ customers

Default View for Followed Tickets

You can now access tickets you've followed via the new "Following" default view in the help desk! The "Following" default view provides a centralized place for followed tickets, enabling quick access to relevant issues and eliminating the need for repeated manual searches.

*available to all Service Hub Pro+ customers

Pre-fill forms using membership cookie

You can now elevate your account management with the powerful new form editor. This feature enables you to design and tailor custom forms for a truly personalized user experience.

*available to all Service Hub & Content Pro+ customers

Memberships Reporting

Memberships reporting now helps you track registration completion rates and private content access performance. Four new contact properties have been added: Registration Method, Member Access Status, Last Private Content Access Date, and Registered Member Status, enhancing your ability to analyze user engagement.

*available to all Service Hub & Content Pro+ customers

Search on Ticket Message and Comment Keywords

You can now search for tickets using message and comment keywords in the help desk. This new feature allows you to see snippets of relevant messages and quickly access the exact tickets you need, making your search more precise and efficient.

*available to all Service Hub Pro+ customers

Bulk Assign Tickets

“Bulk assign” lets you update the owner property on multiple tickets at once. This new feature streamlines your workflow by allowing you to manage ticket ownership more efficiently and save time.

*available to all Service Hub Pro+ customers

Sales + Service Hub

Colored Object Tags: New limits and new custom object tags

The following enhancements are now available for colored object tags:

• Colored object tags will now be limited at the portal level, based on the HubSpot tier:
• Starter plans will offer 20 tags
• Professional plans will offer 40 tags
• Enterprise plans will offer 80 tags
• Colored tags are now available for custom objects (Enterprise plans only)

The new limit of tags can be used across any of the following: deals, tickets, custom objects--with no restrictions at the object level.

*available to all Sales Hub & Service Hub Starter+ customers

Blocked Numbers List

Safeguarding your calling reps from spam and fraudulent callers bolsters your company's security and reputation. With Blocked Numbers List, Managers and Admins can protect their teams from potential spam and calling breaches, while maintaining the highest level of inbound calling accuracy.

*available to all Sales Hub & Service Hub Starter+ customers

Commerce Hub

Two-Way Invoice Sync for Quickbooks Online

This feature allows users of the HubSpot <> Quickbooks Online (QBO) Integration to sync invoices from HubSpot → Quickbooks and Quickbooks → HubSpot. In addition to syncing invoices, payments applied to invoices will also be synced, whether the payments are created in HubSpot or in Quickbooks.

Two-way invoice sync to QBO is the #1 feature request among Commerce Hub users who are now able to create invoices and payments in HubSpot and have those automatically reflected in their accounting system.

*available to all hubs and tiers 

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Billing for Subscriptions

Automate subscription management and recurring billing from the CRM. You can now leverage subscriptions to automatically create and send recurring invoices to buyers.

*available to all hubs and tiers 

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Operations Hub

Data Quality Weekly Digest

Discover the new Data Quality Digest, which delivers a weekly summary of your account’s data health, including changes in issue volume and maintenance needs. Available via Email, Slack, and Bell Notifications, it helps you stay on top of data inconsistencies with updates on Duplicates, Formatting Suggestions, and Properties for proactive management.

*available to all Operations Hub Pro+ customers

App Marketplace

Attachment + Link Sharing now supported in Slack Integration

Now you can use HubSpot's Slack app to easily share attachments and links between HubSpot and Slack for better communication with customers and better collaboration with teammates. This gives you all the context you need to give customers the best experience.

*available to hubs and tiers

New App Feature Discovery & Compatibility Details

Exciting news! HubSpot’s new tools make discovering app features easier than ever. App Marketplace listings now showcase detailed features and compatibility, while Feature Discovery Cards on the Connected Apps page provide extra support right after installation.

*available to all hubs and tiers

Smart CRM

Streamlined filter editing in lists, workflows and views

Previously, when filtering on a set of values, you would need to format your data and then manually enter each value into the filter editor. Now, when you need to enter a set of values, you can directly paste them into the input field and see your values automatically sorted for supported formats!

*available to all hubs and tiers

Pipeline Rules for Custom Objects

With this new update you can set and manage guardrails for your Custom Object Pipelines. This ability allows you to get more accurate data to glean the insights you need to make informed decisions for your business.

*available to all Enterprise customers

Improved text string filtering on CRM index pages

The new “is equal to any of” and “is not equal to any of” operators bring precise text string comparisons to your CRM filters. This exciting upgrade lets you refine your data with unmatched accuracy and control.

*available to all hubs and tiers

Dynamic Example Files in Import

Import just got easier! You can now download a ready-made example file featuring all the necessary properties for your import, perfectly tailored to the objects you’re working with. This exciting new feature streamlines your process and ensures a smooth import experience!

*available to all hubs and tiers

Contextually turn off pop-up notifications

Managing notifications can be overwhelming, and you might not always have time to adjust preferences on a separate page. With this update, you can now turn off unwanted notifications directly from the pop-up, simplifying the process and giving you more control over your alerts.

*available to all hubs and tiers

Contextually turn off bell notifications

You receive numerous notifications and may not always have the time to visit the notification preferences page to disable specific ones, or you might not even know it exists. Now, you can easily turn off unwanted notifications directly from the notification itself, simplifying the process.

*available to all hubs and tiers

Translate custom CRM data

Need to ensure that users in multiple countries are seeing the correct translations on custom data? Instead of creating multiple properties in each language to represent a single data point, you can now can create a single property and use this feature to ensure that the property is translated into multiple languages

*available to all Hubspot Enterprise customers

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Auto-remapping, Owner Remapping, and Association Label Remapping in Import

A minor typo in your import file can turn into a major headache, but our new remapping tools are here to save you time and hassle. Fix errors directly within HubSpot and watch your data quality soar, with tools that cut import errors in half and streamline your workflow.

*available to all hubs and tiers

Mobile

Social Calendar on Mobile

Overseeing your social media strategy just got a whole lot easier! No more scrolling through endless lists. Just tap the calendar icon and jump into our all-new calendar view.

*available to all Marketing Hub Pro+ customers

Marketing Tasks on mobile

With so many priorities and campaigns to manage, it’s crucial for marketers to have a space to organize their tasks and connect them with their assets and campaigns. The new task feature in HubSpot helps you align on priorities and track progress more efficiently, boosting productivity and team coordination.

*available to all Marketing Hub Pro+ customers

Multi-Hub Updates

Non-human interactions filtered out of email open and click analytics

HubSpot will now exclude open or click events for 1:1 emails from non-human sources. This ensures your email metrics are more accurate and reflective of genuine recipient interactions.

*available to all hubs and tiers

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Renewal Center Redesign

The renewal center has been revamped with a new design, providing a comprehensive overview of your renewal process. This allows the experience to become more consistent with the rest of the checkout process.

*available to all Hubspot Pro+ customers

Updates to data formatting in report exports

Exciting updates to report exports are here: enjoy clearer aggregation labels, no more timezone confusion, consistent date formatting, and added pipeline names in stage exports. These enhancements make your data more precise and easier to navigate!

*available to all Hubspot Pro+ customers

Google Sign-In for Private Content

Provide your members with more sign-in options. Leveraging Google Authentication can reduce the time-to-access and improve private content conversion rates.

*available to all Service Hub & Content Pro+ customers

Email reply logging improvements: Reply from unknown address

It's challenging to know the exact email configuration of every contact, as they might use aliases or distribution groups. Now, emails from aliases or forwarded addresses will log correctly in HubSpot, ensuring that replies are tracked and any automated sequences are updated accordingly.

*available to all hubs and tiers

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Email reply logging when the original sender is no longer on the thread

Email replies will now automatically log to existing threads even if the original sender is no longer on the chain, as long as a connected user receives the reply. This ensures seamless conversation tracking and keeps all relevant messages in one place

*available to all hubs and tiers

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