When I unsuscribe a prospect from a sequence, he still receives emails from this sequence.

Cyprien1
Member

My problem: just atfer I connected with a prospect by phone or with Linkedin, I unsuscribe him from mail sequences in order to not spam him. 

 

But several times my prospects in this situation had received the sequence until the end. 

 

Did you guys had the same issue?

 

Cyprien

0 Upvotes
4 Replies 4
TiphaineCuisset
Community Manager

Hi @Cyprien1 !

 

If a contact is unenrolled from a sequence he shouldn't receive emails from this sequence anymore, that is not expected behaviour.

As this is a matter that is specific to your account, and may involve troubleshooting specifics within your account, the best way to continue will be to connect with hubspot technical support and to give them an example when this happened. 

 

If you have any issues connecting with technical support please let us know!

Have a lovely day, 

Tiphaine


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RosalieRaiet
Participant

Hi ! I have a similar question : 

My contact cliked to unsubscribe from mail sequence after she received the first email, but she still received the second email (she cliked again to unsubscribe...). When I get in the mail sequence list, her status is unsubscribed : I cannot manually unsubscribe her !!

I have a free plan, so I cannot contact the technical support team ! 

Looking forward to read you. 

0 Upvotes
TiphaineCuisset
Community Manager

Hi @RosalieRaiet 

 

Thank you for reaching out. 

 

As you were talking about sequences I double checked and I can confirm you are not on a free plan as you have a paid Sales Seat. To contact technical support, click on the Help button at the bottom right of your HubSpot, and then please follow these steps. They will be better to help on this. 

 

Thank you!

Best

Tiphaine


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RosalieRaiet
Participant

Thank you a lot Tiphaine