Aug 3, 2021 11:10 AM - edited Aug 3, 2021 11:10 AM
Have embedded HS forms into website. For the majority of mobile users (have tested Chrome) and some desktop users, if a user :
> opens form
> closes form
> reopens form,
the form becomes frozen on GDPR text rather than display the full form. The full form appears at the bottom of the page.
Page example : https://brigad.co/fr-FR/entreprises/ (form : 'Estimer le cout d'une mission')
Is anybody able to help solve this?
I found 2 potential solutions, could it be one of these?
Thank you !
Aug 3, 2021 1:36 PM - edited Aug 3, 2021 1:36 PM
Bonjour @VBradley !
Merci d'avoir posté dans la Communauté!
I tested it on my end and I couldn't reproduce until I did - and I realized it was once i was accepting the cookies from the cookie banner. I reproduced again in incognito: Before accepting the cookies > I see the whole form; and once I accept the cookies, and click again to see the form I see only the GDPR text.
Not sure what exactly is the issue here and if the threads you found would help.