Form - Once closed & reopened, freezes on GDPR text

VBradley
Participant

Hello! 

 

Have embedded HS forms into website. For the majority of mobile users (have tested Chrome) and some desktop users, if a user : 

 

> opens form

> closes form 

> reopens form,

 

the form becomes frozen on GDPR text rather than display the full form. The full form appears at the bottom of the page. 

 

Page example  : https://brigad.co/fr-FR/entreprises/ (form : 'Estimer le cout d'une mission')

 

Is anybody able to help solve this? 

 

I found 2 potential solutions, could it be one of these?

 

https://community.hubspot.com/t5/Lead-Capture-Tools/Popup-Form-freezed-on-Gdpr-consent-frame/m-p/336...

 

https://community.hubspot.com/t5/CMS-Development/Help-Hubspot-form-shows-up-on-bottom-of-the-page-af...

 

Thank you ! 

 

Vincent

 

 

What the user sees the 2nd time they click the formWhat the user sees the 2nd time they click the form

0 Upvotes
2 Replies 2
TiphaineCuisset
Community Manager

Bonjour @VBradley !

 

Merci d'avoir posté dans la Communauté! 

 

I tested it on my end and I couldn't reproduce until I did - and I realized it was once i was accepting the cookies from the cookie banner. I reproduced again in incognito: Before accepting the cookies > I see the whole form; and once I accept the cookies, and click again to see the form I see only the GDPR text. 

Not sure what exactly is the issue here and if the threads you found would help.

 

@tjoyce @BootstrapC do you have an idea what could be done here? 

 

Thank you!

Best

Tiphaine


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VBradley
Participant

Hi @TiphaineCuisset 

 

Thank you very much for looking into this ! 

 

Vincent

0 Upvotes