Questions, conseils, et meilleures pratiques

Pierre333
Participant

Use a Knowledge base linked to a chatbot

SOLVE

Hello, I would like to create a knowledge base and link it to a chatbot that would make it possible for our visitors to type a question and to have Hubspot recognize keywords and offer a couple possible answers with links to the KB page.

 

Do you think it's feasible ?

 

Alternately, I'm considering creating a decision tree within a chatbot that would lead to à few choices after 3 questions max. That's a simple chatbot with branches...

 

Any thougts or advice please ?

 

Thanks

1 Accepted solution
Bruno_Teixeira
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Use a Knowledge base linked to a chatbot

SOLVE

Hello Pierre,

 

I would suggest to you to go through the second option. By using the chatbot, you can lead your contact to some choices after asking the appropriate question. And in this case, you might leave a choice like "Take a look a help center" for other questions.

Bruno Teixeira

Growth Manager

Cérès Growth Marketing

Hubspot Diamond Partner

bruno@ceres.agency
www.ceres.agency
linkedin
Contact us

View solution in original post

Bruno_Teixeira
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Use a Knowledge base linked to a chatbot

SOLVE

Hello Pierre,

 

I would suggest to you to go through the second option. By using the chatbot, you can lead your contact to some choices after asking the appropriate question. And in this case, you might leave a choice like "Take a look a help center" for other questions.

Bruno Teixeira

Growth Manager

Cérès Growth Marketing

Hubspot Diamond Partner

bruno@ceres.agency
www.ceres.agency
linkedin
Contact us
Pierre333
Participant

Use a Knowledge base linked to a chatbot

SOLVE

Bonjour, désolé d'avoir posté en Anglais, je suis francophone.

 

0 Upvotes
TiphaineCuisset
Community Manager
Community Manager

Use a Knowledge base linked to a chatbot

SOLVE

Hi @Pierre333 

 

Thank you for reaching out. 

 

You've posted on the FR Community and I think you're speaking French (?) so I'm happy to continue in French if you'd like. 

 

I want to tag some of our experts on this - @Bruno_Teixeira @stephane_copern @JSC any insight to share with @Pierre333 on this? 

 

Thank you!

Best, 

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !