Trouble logging in

[DPQuinn]

Hi,

Re: Account Number - 1021335

Logging in with Chrome, I am getting this message:

You can't access this portal.

You're not authorized to log in to this portal right now. Please contact support for more information.

Log in

I can log in with Edge. Can you help?

Thanks, Dennsi

[jennysowyrda · Accepted solution]

Hi @DPQuinn, 

I took a look on the back end and there is no portal with the ID that you referenced. Your email address is associated with portal 3951782. If you are logging in using your Gmail information you will need to click the 'sign in with Google' option at the bottom of the login page. 

If you are still having trouble, I would recommend trying to login through an incognito window and clearing your cache. 

Please let me know if the issue persists. 

Thank you,

Jenny