HubSpot Engagements Endpoint No Longer Supported?

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Regular Contributor

Looks like creating HubSpot engagements from Zapier is no longer supported?  Anyone else experiencing this?

 

Office365 to HubSpot Error.jpg

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Regular Contributor

Well, I got really close to making this work.   Then, something magical...

 

Suddenly, when I went to log a Meeting in HubSpot, I was promted with the text to "connect to my Office 365 Calendar."  Once I clicked that and connected, two great things started happening:

 

1)  If I created a Meeting in HubSpot, it would show up in my Outlook 365 calendar

2)  If I created a meeting in my Outlook 365 Calendar, it would show up in HubSpot

 

I haven't tested changing the meeting, but I'm very pleased with this feature!

 

Perhaps it was that I upgraded to the "beta" version, but I can't be sure that was why this started working.

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Regular Contributor

So, Office 365 Calendar's and HubSpot just started syncing (without the need for a 3rd party connector like Zapier).

 

I can click the Meeting Button in HubSpot, invite a contact, and the meeting shows up as an Appointment in Microsoft OUtlook.

 

If I create an Appointment in Microsoft Outlook 365, and invite the contact in HubSpot, the meeting is logged in HubSpot automatically. 

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Regular Advisor | Silver Partner

Hi @DarinSpence 

 

The Engagments API looks to be running normally...

 

Are you still getting the same error?

 

It's worth asking Zapier what's going on. 

 

Mike

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Regular Contributor

I create an event in Outlook 365, the Zap runs, and I get the attached error.

Office365 to HubSpot Error2.jpg

I reached out to Zapier yesterday as well.

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Regular Advisor | Silver Partner

Hi @DarinSpence 

 

To me that looks like a date format issue - where they (OutLlook and HubSpot) are trying to communicate with different date formats. 

 

Please keep me posted.

Mike

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Regular Contributor

I agree.  I'm hoping it's pretty clear for Zapier and they can make a quick fix.

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Regular Contributor

Zapier provided some direction...

On Sun, Feb 3, 2019 at 7:11 AM PST, Zapier <contact@zapier.com> wrote:

Hey there Darin!

It looks like my colleague Katie replied to your question back on the 28th, here's the text of that if it didn't make it to you:

Hi Darin,

Thanks for reaching out! Happy to lend a hand there.

Hmm, it looks like Hubspot may be having some trouble with the format of that timestamp there. Could you let me know whether those "Start Time" and "End Time" fields are Date fields in Hubspot itself?

If so, we may have to do some reformatting of the dates in order for Hubspot to be able to process them successfully. Please let me know - thank you!

Best,
Katie


Let us know if that points you in the right direction. In the meantime, I've extended your trial through February 19th to give you plenty of time to test!

--
Micah Bennett
Support Lead - Zapier

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Regular Contributor

Zap_Format-Start-Time.jpgHere's the Zap...

Zap-Start-Time.jpgHere's the Formatter Output to Unix (x) formatHubSpot-Time-Stamp-Wrong.jpgThe Zap works, but HubSpot still isn't interpreting the Date/Time correctly

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Regular Advisor | Silver Partner

Hi Darin

 

The HubSpot API uses a date time in Milliseconds not Seconds.

 

Therefore your Unix time (see your screen shot "Step 2.") will need to be multiplied by 1000 before it's sent to HubSpot.

 

Cheers

Mike

 

 

 

 

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Regular Contributor

Great advice, thank  you!! 

 

I made the change in Zapier but, unfortunately, the Unix number still translates to 1/18/1970.

 

HubSpot-Time-Stamp-Wrong-after-1000.jpgHubSpot Date / Time

 

Start-1000.jpgZap MathEnd-1000.jpgZap Output

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Regular Advisor | Silver Partner

One more gotcha!

 

HubSpot API runs on a "worker queue" so changes may not appear immediately.

 

Even after a hard refresh I still see stale data in the HubSpot CRM. FRUSTRATING.

 

So, I would try again and do a hard refresh and/or run a test with a fresh contact.

 

Your Zap looks correct to me.

Mike

 

 

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Highlighted
Regular Contributor

Well, I got really close to making this work.   Then, something magical...

 

Suddenly, when I went to log a Meeting in HubSpot, I was promted with the text to "connect to my Office 365 Calendar."  Once I clicked that and connected, two great things started happening:

 

1)  If I created a Meeting in HubSpot, it would show up in my Outlook 365 calendar

2)  If I created a meeting in my Outlook 365 Calendar, it would show up in HubSpot

 

I haven't tested changing the meeting, but I'm very pleased with this feature!

 

Perhaps it was that I upgraded to the "beta" version, but I can't be sure that was why this started working.

Reply
0 Upvotes
Regular Contributor

So, Office 365 Calendar's and HubSpot just started syncing (without the need for a 3rd party connector like Zapier).

 

I can click the Meeting Button in HubSpot, invite a contact, and the meeting shows up as an Appointment in Microsoft OUtlook.

 

If I create an Appointment in Microsoft Outlook 365, and invite the contact in HubSpot, the meeting is logged in HubSpot automatically. 

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