We have some active campaigns and my leads can respond by WhatsApp but I will be out of the office. How other team members can receive direct notification via teams or mail that there is a message to be answered. Even if the conversation was already assigned to me.
Support told me "You would need to create a custom conversations based workflow which triggers each time a reply is received, which sends a notification to users." but I don't know how to configure the workflow trigger.
When you go to create a workflow, you'll want to select Conversation instead of the default Contacts. This will let you select trigger based on what happens in Conversations. Feel free to email me if you're still having an issue!
When you go to create a workflow, you'll want to select Conversation instead of the default Contacts. This will let you select trigger based on what happens in Conversations. Feel free to email me if you're still having an issue!
