Android App Bug: Search in "import from contact" freeze the app

[breezeight]

When I click "import from contact" button the app open the list of my contacts. It takes about 50 seconds for 3000 contacts to open the list.

When I try to search for a contact the freeze.

Hubspot app version: 1.7.728

Phone model: Redmi 4x

Android version: 7.1.2

MIUI Global 9.6.5.0

[Hkila]

The trouble is that emails despatched thru cellular app aren't being tracked, even to e mail addresses that are tracked whilst sent from PC/laptop and for which notifications are being obtained on both PC for apkin addition to the cellular tool.

[jennysowyrda]

Hi @breezeight,

Are you still experiencing this issue? If so, can you please send along a video of what you are experiencing so that I can investigate this matter further?

Thanks,
Jenny

[breezeight]

@jennysowyrda How can I send you the video?

[jennysowyrda]

Hi @breezeight,

You can email it to community@hubspot.com. 

Thanks,

Jenny

[breezeight]

Hi @jennysowyrda I've sent the video, the email subject is "Video for issue: Android App Bug: Search in "import from contact" freeze the app". It's a little bit long because the app takes more than 30 seconds to open the contact list.

[jennysowyrda]

Hey @breezeight,

It doesn't look like the email came through, do you mind resending it? 

Thanks,
Jenny

[breezeight]

@jennysowyrda just sent again

[jennysowyrda]

Thank you @breezeight! 

I am reaching out to the Support team regarding this issue and will reach out once I have more information or next steps.

Thank you,
Jenny

[jennysowyrda · Accepted solution]

Hi @breezeight,

Can you please try updating your app to version 1.7.898 and see if the issue is resolved? 

Thanks,
Jenny

[breezeight]

It's working now! Loading the list of contacts is still slow but faster than before.