Android App Bug: Search in "import from contact" freeze the app

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Occasional Contributor

When I click "import from contact" button the app open the list of my contacts. It takes about 50 seconds for 3000 contacts to open the list.

 

When I try to search for a contact the freeze.

 

Hubspot app version: 1.7.728

Phone model: Redmi 4x

Android version: 7.1.2

MIUI Global 9.6.5.0

 

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Community Manager

Hi @breezeight,

 

Can you please try updating your app to version 1.7.898 and see if the issue is resolved? 

 

Thanks,
Jenny


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Community Manager

Hi @breezeight,

 

Are you still experiencing this issue? If so, can you please send along a video of what you are experiencing so that I can investigate this matter further?

 

Thanks,
Jenny


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@jennysowyrda How can I send you the video?

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Community Manager

Hi @breezeight,

 

You can email it to community@hubspot.com. 

 

Thanks,

Jenny


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Hi @jennysowyrda I've sent the video, the email subject is "Video for issue: Android App Bug: Search in "import from contact" freeze the app". It's a little bit long because the app takes more than 30 seconds to open the contact list.

 

 

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Community Manager

Hey @breezeight,

 

It doesn't look like the email came through, do you mind resending it? 

 

Thanks,
Jenny


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@jennysowyrda just sent again

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Community Manager

Thank you @breezeight

 

I am reaching out to the Support team regarding this issue and will reach out once I have more information or next steps.

 

Thank you,
Jenny


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Community Manager

Hi @breezeight,

 

Can you please try updating your app to version 1.7.898 and see if the issue is resolved? 

 

Thanks,
Jenny


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Occasional Contributor

It's working now! Loading the list of contacts is still slow but faster than before.