Payments

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BSoulek on May 16, 2022
Currently there is no notification when a payment has failed. Without manually checking from time to time, there is no way for us to know if payments are being rejected or have failed...which can have very negative outcomes. This lack of notificati read more
4 upvotes
4 Replies
Participant
May 18, 2022 11:02
Great - thank you!
Solved
EJohnston on May 11, 2022
We want to switch from using Stripe directly to using Hubspot Payments as part of our user signup flow, and I'm stuck on how to get confirmation of payment success to our backend. If successful payments appear like normal transactions in Stripe' read more
0 upvote
5 Replies
Accepted Solution
HubSpot Product Team
May 16, 2022 11:57
@EJohnston no estimated timeline for a standard webhook for payments right now, though if that becomes a priority for us I can circle back here. Ma...read more
JoeBurchard on May 10, 2022
Is there a way to sync Stripe's Product ID with HubSpot Quotes? In other words, is there a way to connect a Product on the Quote to a Product/Subscription in Stripe? We need to be able to have the payments sync properly with products for reporting read more
1 upvote
2 Replies
HubSpot Product Team
May 12, 2022 09:03
Hey @JoeBurchard , hope you're doing well! I'm hesitant to speak too confidently to the HubSpot <> Stripe integration as my world is more Hub...read more
Solved
dalexmo on March 31, 2022
I'm building an integration to send Deals/Quote information to a 3rd party logistics software, and I need to send the Shipping information that's captured when the Hubspot payment is processed using the payment link from the quote. Is there a way to read more
0 upvote
2 Replies
Accepted Solution
HubSpot Product Team
March 31, 2022 14:57
Thanks for the question @dalexmo ! My name is Jack and I'm on the GTM Team for HubSpot Payments You'll see quite a lot of major (and in my bia...read more
kevin_highway9 on March 03, 2022
I am using HubSpot payments to send/process most of my customer invoices. However, everyone that is a SuperAdmin in my HubSpot agency portal receives a notification each time an invoice is paid, which is not what I want. HubSpot support tells me read more
0 upvote
1 Reply
Community Manager
March 03, 2022 13:34
Hi @kevin_highway9 , Thanks for reaching out! Currently, there isn't an option to turn off these notifications globally. Each user woul...read more
Solved
JCatanach on February 10, 2022
Hey Everyone, Hubspot newbie here. I'm curious to see if people have a solution for my current situation. Our B2B customers make purchases themselves through our webapp. Stripe is our payment processor. The Stripe integration from what I'v read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Diamond Partner
February 11, 2022 11:35
Hi @JCatanach . First question - Have you looked into HubSpot Payments ? I'm wondering if that might help, bringing everything into your CRM native...read more
akrafcha on January 18, 2022
Hubspot has a reoccuring automated payments feature for their own subscription renewals. Currently the customer facing Hubspot payments integration feature will allow for reoccuring billing but the payment must be manually completed by the customer. read more
2 upvotes
11 Replies
Community Manager
April 29, 2022 10:53
Hi @akrafcha , Thanks for reaching out! Recurring ACH is live now: https://community.hubspot.com/t5/Releases-and-Updates/Now-Live-Recurrin...read more
Solved
RMarie on January 18, 2022
I wanted to ask - with hubspot payments is there a way for someone to pay and then go to a page to book on my calendar? Or vise versa. Basically I want people to book their consultation time, and then pay. But if they don't pay, I don't want the co read more
0 upvote
2 Replies
Accepted Solution
HubSpot Employee
February 02, 2022 09:02
Thanks for looping me in here @kvonloesecke ! What you mentioned is the most common way to book a paid meeting - create a touchless payment link and...read more
Solved
KyleSelf16 on January 12, 2022
To date we've used DocuSign + stripe to collect billing info, with the new payments feature - is it possible to collect payment info (Credit Card, ACH, etc.) without actually charging the account through Hubspot?
0 upvote
1 Reply
Accepted Solution
Community Manager
January 14, 2022 05:52
Hi @KyleSelf16 , Thank you for reaching out to the Community! The HubSpot Payments tool is meant to collect one-time and recurring payments...read more
Solved
EvanBlair on December 16, 2021
Creating a payment link for a product is pretty straightforward (and a great new feature). However, we sell our products in per / user licenses and there doesn't seem to be a way to let the customer select how many of the licenses (products) they ne read more
2 upvotes
5 Replies
Accepted Solution
HubSpot Product Team
April 26, 2022 10:18
Hey @KevinWathey ! We'll be opening up a beta for buyer selected quantities in the very near future, so if you'd like early access go ahead and DM m...read more
JamesMack on December 03, 2021
Hubspot have announced a new native 'Payments' service that's currently in Beta in the US. I've read through the docs but can't find any information as to whether a 'Payments API' will be made available alongside the new service. Can anyone shed any read more
1 upvote
5 Replies
HubSpot Product Team
April 15, 2022 07:17
Thanks for the questions @JamesMack and thanks for chiming in here @JFrost ! My name is Jack and I'm on the GTM Team for HubSpot Payments. ...read more
Solved
KBuren on November 23, 2021
My company is interested in switching to Payments through Hubspot. Just curious - the FAQ says Hubspot will take 2.9% of the credit/Debit transactions and .5% of the ACH Transactions. Does Stripe also take an additional percentage?
0 upvote
2 Replies
Accepted Solution
Community Manager
November 29, 2021 21:31
@KBuren I've got a response and Stripe won't take an additional percentage, their fee is alredy included in 2.9% and 5%. Hope this helps! ...read more
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