Dec 6, 20222:30 PM - last edited on Nov 7, 20236:24 AM by TiphaineCuisset
HubSpot Product Team
Direct Debits and Hubspot CRM
Thank you for the tag as always @MrJustinGivens , you're an absolute superstar!
@RM88 you're correct that right now HubSpot payments doesn't operate in the UK, keep your eyes on us as we move through the next handful of quarters though 😉
If you haven't already, I'd recommend exploring Stripe. Also it sounds like the feature you're referring to is known as "payment method on file" which is something that is very very much on our radar, so stay tuned for more from us on that next year as well 🙂
Jumping in here as I work closely with both Stripe and HubSpot.
@RM88 Using Stripe as your primary payment process offers a bunch of flexibility when it comes to managing subcsritpions/one time payments, saved payment methods, and even fraud prevention.
However, making this information accessible and actionable within HubSpot is would require an intergation/app. We have Stripe <> HubSpot integration, Zaybra, that allows you to manage subscriptions directly inside of HubSpot. This includes accessing payment methods on files incase you need to start a subscription for a customer or even make an upgrade/downgrade. Zaybra also syncs susbcription information (such as billing end date, mrr, subscription canceled at date, etc.) into HubSpot so you can use that information with workflows and reports.
Since Zaybra allows Stripe and HubSpot to do what they do best - this avenue will fully support any currency that is supported by Stripe (even if you handle multiple different currencies). Zaybra also supports BACS, ACH, Credit Card, and more.
Let me know if you have any Q's about Stripe, HubSpot, and/or how to integrate the two - let me know!
We have started to use Stripe to collect our Bacs direct debits but seems to be very limited in terms of retrying collection of payments. It seems that Stripe will only try to collect a payment once and if failed it will cancel a subscription.
So looking for an alternative solution, ideally a processing provider that has alot of experience with direct debits.
Hello @RM88, thank you for posting in our Community! Checking more in our marketplace here
there is not integration currently with direct debts.
I would highly recommend you please post this idea at our ideas forum (here).
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.