Outlook Sales Extension

CJohnson911
Member

some email accounts not connecting

SOLVE

Screenshot 2025-03-27 at 12.23.33 PM.png

 

This is the error message I am receiving when trying to connect some of our sales team (outlook to hubspot). any suggestions? 

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1 Accepted solution
BérangèreL
Solution
Community Manager
Community Manager

some email accounts not connecting

SOLVE

Hi @CJohnson911 and welcome, we are so glad to have you here! 🤗

Thanks for reaching out to the HubSpot Community!

I have found for you the solutions from @JOsorio7 and @BBacharz on this similar post "Trouble connecting Office365 Inbox and Calendar to Hubspot, not reaching Outlook authentication" that might help you!

If you are still seeing the same behavior after trying the options in the above thread, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

Thanks and have a great weekend!

Warmly,
Bérangère


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
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1 Reply 1
BérangèreL
Solution
Community Manager
Community Manager

some email accounts not connecting

SOLVE

Hi @CJohnson911 and welcome, we are so glad to have you here! 🤗

Thanks for reaching out to the HubSpot Community!

I have found for you the solutions from @JOsorio7 and @BBacharz on this similar post "Trouble connecting Office365 Inbox and Calendar to Hubspot, not reaching Outlook authentication" that might help you!

If you are still seeing the same behavior after trying the options in the above thread, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary.

Thanks and have a great weekend!

Warmly,
Bérangère


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres! !
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