Outlook Sales Extension

monicaway
Contributor

"Add to Hubspot" via Outlook plugin does not add Contact Name

SOLVE

 

Currently, the "Add to Hubspot" button on the Outlook plugin imports the email address into the CRM as the Contact Name. Is it possible for the "Add to Hubspot" button on the Outlook plugin to import the Contact Name?

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1 Accepted solution
jennysowyrda
Solution
Community Manager
Community Manager

"Add to Hubspot" via Outlook plugin does not add Contact Name

SOLVE

Hi @monicaway

 

Because the only piece of information associated with the contact is the email address, this will be put in the first name field until it is updated. Once you've added the contact from the Outlook sidebar, you can update the first name from the sidebar, and that will update the contact's name in HubSpot.

 

Jenny

 

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1 Reply 1
jennysowyrda
Solution
Community Manager
Community Manager

"Add to Hubspot" via Outlook plugin does not add Contact Name

SOLVE

Hi @monicaway

 

Because the only piece of information associated with the contact is the email address, this will be put in the first name field until it is updated. Once you've added the contact from the Outlook sidebar, you can update the first name from the sidebar, and that will update the contact's name in HubSpot.

 

Jenny

 

0 Upvotes