Oct 29, 2021 11:03 AM - edited Oct 29, 2021 11:05 AM
It's currently absolutely impossible for me to use the Hubspot Outlook add in for desktop.
I first tried with the Hubspot Sales Desktop Add In for Outlook, which used to work just fine till like two days ago.
Now when I login, I get directly loged out again for absoltely no reason.
I'm like logged in for 1 sec and then I get kicked out.
I see this for like one sec
and then I get kicked out again
I tryied like a milion times to login on two different days and nothing worked.
I even reinstalled my whole office envoirment and the hubspot extension several times with the same result.
After that didn't work out I deinstalled the outlook desktop addin from outlook and went for the Office 365 add-in.
There it works just on the browser application
But not on my desktop application
I really didn't do anything to my hubspot account or my office package. It literally stopped working out of no where for absolutely no reason.
Anybody anyidea how to fix that?
Nov 1, 2021 12:51 AM
Hi @Lseo , thank you for your post.
I understand that you have login problem with your Outlook desktop add-in. Could you please try the following troubleshooting steps first and see if that solves the current login loop?
Nov 2, 2021 4:46 AM
Thanks a lot for the reply
After all I have still the same
Nov 2, 2021 11:08 PM
Hi @Lseo ,
Thank you for checking each step!
#2: Outlook desktop add-in works with Windows 10 so it shouldn't be a problem.
#5: If you search for Internet Explorer on your computer, can you find it? The default browser for Windows 10 machines is Edge but Internet Explorer should be there as an installed program. Outlook uses Internet Explorer in the backend even if your default browser isn't Internet Explorer. So we need to change the settings in Internet Explorer and not Edge.
I will probably need to bring this to the internal team for further investigation, could you please share the following information?
Nov 22, 2021 5:17 AM
Thanks a lot for your help!
I kinda missed your reply on this one sorry.
Probably the problem was never on the side of hubspot and more on the site of microsoft. Now it works perfectly fine and I never made any change...
No clue what was the problem here