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I would like to know why the integration with outlook web is not complete, I comment this because I have tried to fix the record of the emails sent by the agents and it does not happen, I had a meeting with someone from support and he explained to me that it is that hubspot a does not have the complete integration with outlook web, that is, as it has with gmail or with desktop outlook where the emails you send are automatically registered in HubSpot
If you're using Outlook on the web, you could use our Office 365 add-in: you will find a full list of technical requirements as well as an install link in this Knowledge base article. Have you already tested this version of the HubSpot Sales add-in?