emails 'tracked'

[JonDobson]

the email tracking is useful and good but - it also counts/tracks when i click on/slect/open the email that i sent - ie it counts when i open my own email. i want it to track when recipients open not when i open it - any answers?

[karstenkoehler]

Hi @JonDobson,

You can block self-open notifications by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

Hope this helps!

[JonDobson]

thank you!

i can see how that works in outlook desktop but what using 365 outlook on web - which what i mainly use?

jon

[karstenkoehler]

Hi @JonDobson,

As far as I know, this can only be solved with one of the extensions, as explained in the article above. I'm not aware of any fix for the web version.

Best regards!