Outlook Sales Extension

JonDobson
Participant

emails 'tracked'

the email tracking is useful and good but - it also counts/tracks when i click on/slect/open the email that i sent - ie it counts when i open my own email. i want it to track when recipients open not when i open it - any answers?

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3 Replies 3
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

emails 'tracked'

Hi @JonDobson,

 

You can block self-open notifications by following these steps: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Hope this helps!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

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JonDobson
Participant

emails 'tracked'

thank you!

i can see how that works in outlook desktop but what using 365 outlook on web - which what i mainly use?

jon

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

emails 'tracked'

Hi @JonDobson,

 

As far as I know, this can only be solved with one of the extensions, as explained in the article above. I'm not aware of any fix for the web version.

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

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