Are all emails logged to contacts or just some? If you're not using the HubSpot sales extension for Outlook and if Outlook is your main email tool, it's unlikely that all emails are logged. Installing the sales extension would be the first step: https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales
Generally, "If a call, one-to-one email, meeting, note, task, postal mail, LinkedIn, SMS, or WhatsApp message is first logged on a contact record, it will be automatically associated with the contact’s primary company and the five most recent associated open deals (i.e., deals that are not in closed-won or closed-lost deal stages)." https://knowledge.hubspot.com/crm-setup/associate-activities-with-records
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Are all emails logged to contacts or just some? If you're not using the HubSpot sales extension for Outlook and if Outlook is your main email tool, it's unlikely that all emails are logged. Installing the sales extension would be the first step: https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales
Generally, "If a call, one-to-one email, meeting, note, task, postal mail, LinkedIn, SMS, or WhatsApp message is first logged on a contact record, it will be automatically associated with the contact’s primary company and the five most recent associated open deals (i.e., deals that are not in closed-won or closed-lost deal stages)." https://knowledge.hubspot.com/crm-setup/associate-activities-with-records
Hope this helps!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer