Oct 21, 2021 11:13 PM
I sent a number of emails out to a company.
I checked log to CRM and track email.
None of the emails came up in an activity search under Contact Company
When I searched activity under contacts contacts there was the list of all the emails sent and if i open each one it showed tracking etc.
I need to open up the contact company acivity to se all activity for this company as I did previously for other clients
May 31, 2022 3:59 PM
I am having the same issue, as is everybody in my sales department. Our settings are correct, yet this is still hapenning. We are having to go in and manually associate emails to companies. And, the contacts this is hapenning to were not associated with another company previously.
Oct 22, 2021 10:56 AM
Thank you for reaching out to the Community!
It seems you're using our Sales add-in. You can customize which associated records the emails will automatically log to in the settings. Could you check if your default setting is to only log emails on contact records? You can find instructions here:
I hope this helps!
Mia, Community Team
Jul 28, 2022 9:26 AM - edited Jul 28, 2022 9:28 AM
I am having the same problem that the user above is describing. I have checked my email logging preferences and they are correct. However emails sent to contacts are not logging as activity against the company
Jul 28, 2022 1:37 PM
if your emails still aren't logging as expected after you've updated your default association settings to include Company records (as shown in @oxonthebox's screenshot above), please also make sure that you've checked the following:
Please note that there are two exceptions to automatic email association in HubSpot:
If this won't help, I'd like to ask you to create a ticket for support or send me the following information in a direct message via my Community profile (if you don't have access to technical support):
- your HubID and email address,
- a screenshot of an email header that didn't log on a company record from Outlook, together with the selected associations,
- a screenshot of your association defaults in HubSpot Sales,
- link to the contact record in HubSpot with the logged email.
We'll be glad to have a closer look at the example with our Support team. Thanks!
Mia, Community Team