emails logging to contact but not company

JohnLewin
Member

I sent a number of emails out to a company.

 

I checked log to CRM and track email.

 

None of the emails came up in an activity search under Contact Company

 

When I searched activity under contacts contacts there was the list of all the emails sent and if i open each one it showed tracking etc.

 

I need to open up the contact company acivity to se all activity for this company as I did previously for other clients

 

 

0 Upvotes
1 Reply 1
MiaSrebrnjak
Community Manager

Hi @JohnLewin,

 

Thank you for reaching out to the Community!

It seems you're using our Sales add-in. You can customize which associated records  the emails will automatically log to in the settings. Could you check if your default setting is to only log emails on contact records? You can find instructions here: 

I hope this helps!

 

Cheers
Mia, Community Team

 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst !


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes