email tracking plugin ruins performance of outlook 2016 (for desktop PC)
SOLVE
After we installed the email tracking plugin in Outlook 2016, the outlook app for desktop takes ages to load a new mail screen, or even worse to load the reply or forward screen.
We uninstalled plugin and office and and re-installed. No difference in behaviour.
It is totally unproductive to click reply and wait for like 10-15 seconds for the mail to load.
Here's some more instruction on how to uninstall the O365 add-in (Link) and how to install the Outlook desktop add-in (Link)"
Agree - the Office 365 plugin really needs fixing. HS tell me it's something about tracking and Internet Explorer running in the background. TBH the old plugin works PERFECTLY for me... in fact, it's actually more functional as it has right-click context menus that allow you to drop meeting links and snippets into the body of an email (which the new add-in doesn't).
Hope this helps.
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email tracking plugin ruins performance of outlook 2016 (for desktop PC)
SOLVE
Thats a shame because email tracking is a core function these days!
at least with MS Dynamics CRM you had an option to do server side email syncing with O365 and smart-token matching - it seems with Hubspot you need the client installed and there are no alternative options - bad performance with email tracking or a blind spot with reasonable email performance.
I appreciate your frustrations regarding Outlook slowing down with the HubSpot extension enabled. I wanted to share a link to the new Outlook extension that is in beta. If you would like to have access to this new extension, click here.
This extension is working towards improving the overall functionality and ease of the Outlook extension, so it will be a good first step towards improving this tool for you.
I have signed up for the new extension but do you have any idea how long this might take. I am having the same issue and want to upgrade my whole team to Sales Pro but I do not think they will be willing to do so at the current speeds.
email tracking plugin ruins performance of outlook 2016 (for desktop PC)
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@Nwclark85 if you have filled out the form and not heard back, you may not have a compatible inbox. Is your email provider Office 365? That is a requirement for the beta version, along with having a connected inbox.
email tracking plugin ruins performance of outlook 2016 (for desktop PC)
SOLVE
@BrendanSmall@Nwclark85 the beta version will be released to users over time. As the tool is still in beta, it cannot handle the capacity of all users and will be released to users on a testing basis as the developers see fit.
@prozakis if your inbox is not hosted by Outlook 365 than it will not be compatible with the beta version per the specifications on the sign up page.
email tracking plugin ruins performance of outlook 2016 (for desktop PC)
SOLVE
@jennysowyrda- is the new version of the plugin intended to be just for O365-hosted email users as well, or is that just some limitation of the beta version? And have you got any timeframe on a more general roll-out?
My mistake, i thought that the link was to sign up for notification of the beta system once it was ready. The account I gave is not provided by office 365 but i have re-entered the form with one that is and got no reply so far. Should it be instant?
Thats a possibility, however I am a full Microsoft 365, Outlook + Exchange Online user and we still have not recieved any further action on this.
I have followed up 3-4 weeks ago with no ETA on release of the Beta Version.
In Lieu of a stable outlook client, Hubspot should at least provide advice on fixing performance for this. It KILLS sales teams' productivity when an email takes between 15-30 seconds just to open a reply. I'd recommend a local caches reference within the application data so that it doesnt need to constantly query the HS instance.
The only active add-ins are sidekick and Google apps sync. I tried all these you suggest. When we remove sidekick outlook flies, even if ALL other add-ins are active