email sending clarification
Nov 29, 2016 5:57 PM
i am evaluating the Sales system, free version \ i did the following procedure a few times >
1] selected a Contact i had entered
2] saw the record-profile > selected the "Email" button above it
3] saw an email form > with To and From email addresses filled in correctly
4] added Subject and body
5] hit "Send email" below
6] saw "Email sent successfully" and it was added to the history-list below
7] it said: "You sent a tracked email to..."
8] BUT the emails never show up
9] i've looked all over the hubspot help, etc and cannot find this addressed
10] conclusion SOMETHING is WRONG here
11] theories [for which i'm hoping for someone to set me straight so i can just drop this evaluation or continue it]
a] hubspot requires an external email [apparently gmail or outlook] [in contrast to some other crm systems which send from the system]
-- and does not know that my registration email is not gmail or outlook and is an alias and not a 'sending' email
-- so the problem is that hubspot is missing some error tracking in the email 'send' function > it should TELL ME something like > hey, duh, you don't have an email-sending system connected
b] another theory is that the 'email send' that i'm using is just some sort of 'hey i "sent" an email and this is just a record of it'
-- in which case hubspot is not providing any clarity on 'what exactly is this'
c] theory i'm tending to go with = the "Email" "Send" function i'm using [from the contact record-profile] "thinks" that there is a gmail or outlook email account connected to my hubspot account > BUT hubspot does not know whether it is or isn't [wow this 2016 y'know, not 1986 - y'all can do better error trapping than that]
-- so would appreciate clarification / thanks