email extension in outlook does not pull social media information of contact

Highlighted
New Contributor

I am following the Hub Spot sales software certification. I just realized that "Bob" (the sales rep in the film gets to see social media information of his contacts (pulled from Linkedin, twitter etc.). I don't see the information when I compose an e-mail to a contact that is in my CRM database. 

Any suggestions? Thanks a lot.

Reply
0 Upvotes
2 Replies 2
HubSpot Employee

Hi @lutzknospe,

 

Have you enabled Contact Profiles in Outlook? This is where social information is located for the contacts you are emailing. Here is a guide on how to enable and use this: https://knowledge.hubspot.com/articles/kcs_article/email-tracking/how-do-i-use-hubspot-sales-contact...

 

Rami 

Reply
0 Upvotes
New Contributor

Thanks for the tip. I checked it and Contact Profiles are enabled. any other tip is welcome. I really like this functionality a lot. and it's a pitty that it does not work in my case. Thanks for any support that might help.

Reply
0 Upvotes