I have a user who has been using the Outlook extension now for a few months. They have been able to add contacts from outlook successfully but recently this function seems to be restricted. I have had a look and cannot see any changes to the users p read more
Hi there, Update on this. The user contacted HubSpot technical support who said this was a bug and they fixed it and so this now allows the contact...read more
Hello, I have figured out how to log past emails sent before we were using Hubspot, associated with contacts that have been added now. What I'm trying to do is find out if I can still track those emails as to whether they have been opened. T read more
Hi @BPundt ,
Unfortunately not, no, because HubSpot was never able to add the tracking pixel if these emails weren't sent as tracked. This pag...read more
The HubSpot sales feature is creating a new contact in HubSpot successfully and logging the e-mail but it is not creating a new associated company for me. Any suggestions? When I click on the 'Log' feature on the add-in pop up it only gives me ' read more
Since we migrated from Gmail to Outlook, our team lost connection and email tracking. We do not get new contacts because it does not work. We followed all the steps to reconnect the email, but it still does not work as it did before the migration. read more
Hi @Yarexi23 the settings all look correct - have you tried searching your contact records in HubSpot for the email address (vs. first/last name)? ...read more
Hi, I am an IT employee that helps manage a client who's employees use Hubspot as an add-on in their Outlook that lets them keep track of sales and everything else Hubspot is meant for. However, we have received a few reports of users being sign read more
Hey Everybody We're using the sales tools plugin for Outlook Desktop but it never gets past the spinning blue circle at the top. The 365 web version works fine, no problems. Its not just one user, its everybody Pointers please Thanks D read more
Hi @FatFriday ,
HubSpot is ending support for that add-in due to changes by Microsoft. That's probably the reason: https://community.hubspot....read more
When creating a contact from within the Outlook sales side panel, it doesn't seem to prompt you to apply the phone number formatting (+44 (0) ); apparently it does in the Google sidebar... does anyone else's Outlook do this also? Using O365 outlook read more
Hi there, our business is looking for an email signature generator in Outlook to enable us to standardise our email signatures across the business. We tried Exclaimer but it wasn't possible to make this work with HubSpot the way we needed it to - to read more
Hey @ESlater
I'd totally recommend the signature generation tool that Diana shared from HubSpot.
Each team member can create their own signatu...read more
Hi I have Outlook 365 extension installed and setup on my Outlook (new) client. The sidebar is active whenever I send, or reply to an email and the emails are captured into Hubspot, but if I exit Outlook and start it again, I have to login to the read more
Hi @mrfixit ,
Yes, this is expected behavior. The sales extension does not automatically log incoming emails, only your sent emails and replie...read more
One of the users in my organization has been logging emails manually using the BCC address (not the Outlook integration). I have confirmed he is using the correct email address, yet his emails are not being logged to either the contact or company, h read more
Hey @CWilliams70
So maybe there is a problem on how the HTML is built up in your external email.
This might be consider as spam for HubSpot.
...read more
I've had to switch over to the (new) outlook app, and emails are not tracking. I've made sure I downloaded the correct plugin that is running in my outlook I can see that but it just doesn't populate with the BCC tracking address and I can't fig read more
@Sophiep1 did you follow these steps? https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales#install-the-add-in-individually ...read more