Outlook Sales Extension

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MGavazzi on March 29, 2023
Hi! I'm struggling with Outlook integration and I'll give this a try. I connected my Hubspot account with Microsoft 365 and if I create a 1-to-1 email from Hubspot to an existing Hubspot contact sync in Outlook works properly. Then all reply with t read more
0 upvote
1 Reply
Community Manager
March 30, 2023 08:43
Hi @MGavazzi , Thank you for reaching out to the Community! It seems you've connected your personal email to HubSpot – in this case the...read more
LNye on March 22, 2023
Hi there, we have recently changed our email hosting from IONOS to Office365. Since doing this, we can receive but are unable to send emails from hubspot. They are sending and receiving in Outlook fine. I am wondering if it is to do with t read more
0 upvote
3 Replies
Community Manager
March 23, 2023 14:06
Hello @LNye , thank you for providing more details. As seeing this previous bounce error. This is a Microsoft issue preventing external forward...read more
VictorReyes on March 20, 2023
Hello, Does anyone here is using the Hubspot Outlook add-in for the Outlook app or Outlook web in a Mac? I tried installing the add-in on my Outlook web but still to no avail, cannot see the BCC address which is our way to track and log emails in read more
0 upvote
2 Replies
March 22, 2023 23:07
Hi Mia, I was sure that i installed the correct installer. but still cannot use the add-in Thanks
DovydasLaukys on March 15, 2023
We have a specific problem - loging emails from outlook to hubspot, however we don't want a new Ticket to be created everytime we receice an email to oulook. How to solve this?
0 upvote
1 Reply
Community Manager
March 15, 2023 13:43
Hi @DovydasLaukys , hope you are doing well! This is possible by toggle off the 'automatic ticket creation' option. You can locate that p...read more
Blockcaddy on March 14, 2023
1. Installed Office 365 add-in here Outlook webapp not populating Hubspot extension in primary interface Clicking on Hubspot app in Outlook Webapp   Error message
0 upvote
1 Reply
Community Manager
March 15, 2023 06:59
Hi @Blockcaddy , Thanks for reaching out! I edited one of your images as it showed personal information regarding email. As a first ...read more
KDesJardin on March 07, 2023
When making an email with outlook 365, hubspot will track my email but not log it into the CRM. I have everything checked and this function was working Friday before I left work and I noticed it not working sometime Monday. Does anyone know anything read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 07, 2023 08:09
Hi @KDesJardin , Could you confirm you're meeting all requirements for emails to log? https://knowledge.hubspot.com/email/log-email-replies-i...read more
BRussellPSP on March 06, 2023
I have companies already established in HubSpot. When my sales team utilizies Outlook for email, what is the process for creating that new contact record in HubSpot for a new contact on an existing company? Unfortunately, many of my customers have read more
1 upvote
3 Replies
Contributor | Partner
March 07, 2023 01:46
Hi @BRussellPSP , Aah, I understand better now. I think some manual work might be involved to start with. Hubspot will not change associations ...read more
AFurioso on March 03, 2023
Hi everybody, I'm trying to install the HubSpot sales extension for Outlook on my MacBook pro m1, but I'm stuck to "Connect inbox". I tried to access the window that it opened and after he confirm my access I still have the same message "Connect inb read more
0 upvote
5 Replies
Community Manager
March 13, 2023 12:48
Hi @AFurioso , Thanks for the details on the error message. This is an error message from Microsoft. I found this related thread on a ...read more
Jenny26 on February 28, 2023
Hi everyone, We use the HubSpot Outlook extension on Windows PC's. When we use the extension to enroll a contact in a sequence, the logos in our signature do not display (we see the broken image graphic) in the sequence emails sent. Any ideas on a read more
0 upvote
3 Replies
Community Manager
March 02, 2023 14:39
Hello @Jenny26 , thank you so much for the update and for letting us know what support's next steps were on this case. Kindly, Pam
airwolfke on February 22, 2023
I have a question on this point, it might be the same don't know. I have two HubSpot account for 2 businesses, I can easily switch from one to the other. For each business I have a different emailaddress that I use and I also want to connect it to read more
0 upvote
3 Replies
Accepted Solution
February 28, 2023 22:47
I have figured a solution for this problem, it's not ideal but it works. Instead of making 2 accounts under one domain, which makes it easy to switc...read more
js_lon on February 20, 2023
Hi Emails I send from Outlook for Windows using MS365 are not logging in HubSpot - even though "HubSpot Sales Office 365 add-in" seems to be configured correctly. IN OUTLOOK FOR WINDOWS: the orange "Sales Tools (Hubspot)" button is visible in read more
0 upvote
4 Replies
February 20, 2023 07:08
Hi Bernhard I have a working pair of email addresses containing my ID to manually BCC or forward an email to HubSpot if (like now) it doesn't log th...read more
JWein47 on February 17, 2023
Anyone know why I am still receiving daily task reminders in Outlook after I've turned them off in HubSpot?
0 upvote
1 Reply
Key Advisor
February 17, 2023 05:19
Hi @JWein47 When did you make the change? And are the ones you are receiving actual task reminder notifications or some of the other notif...read more
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