Outlook Sales Extension

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  • Tom on October 27, 2016
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • Solved
    ARuffell on January 11, 2022
    3 Replies
    I am running Office 365 in the Outlook Desktop. Should I use the Office 365 add-in OR the Hubspot Sales Add-in? Currently I can save a contact from Outlook and email. However I cannot: 1) see the email history 2) see my Outlook diary items in HS ...
    January 13, 2022 10:47
    Hi Jennifer After a long session with Microsoft Office 365 Business Premium support, the issue has been resolved. A long story so I wont go far int...
  • ABloski on January 10, 2022
    1 Replies
    Hey everyone, I hope someone can point me in the right direction. I have office 365 installed and have enabled the hubspot sales extension. On a daily basis, I can input any data I want into hubspot, and can write emails to clients as long as...
    January 10, 2022 15:01
    Hi ABloski, We had this issue too. It turned out to be a conflict with another Outlook plug-in. Had to decide which was more important to ha...
  • JDove on January 07, 2022
    3 Replies
    We have a little over 100 users on our account. Some use the Outlook desktop app and others that use the Outlook web app. The biggest issue is with our Outlook desktop users. The issue that occurs is one of two things. Either their personal ema...
    Community Manager
    January 11, 2022 03:17
    Hi @JDove , getting the debug logs would be the best next step. Thank you! Mia, Community Team
  • PDenny on January 07, 2022
    1 Replies
    Hi everyone, I've looked all over for a solution to this issue but no luck so far. I have sales team using Hubspot and they all have the Outlook addon. We use Outlook 2016 and the whole Hubspot email tracking works perfectly. But part ...
    Community Manager
    January 10, 2022 06:16
    @PDenny , Thank you for reaching out to the Community! Oh, this is an unusual error! I was, however, able to find a similar case from one o...
  • OJohnstone on January 07, 2022
    2 Replies
    Hello, I have the HubSpot Outlook integration installed in the desktop Outlook app on Windows. When I open Outlook, I get an error message saying 'Compatibility problem: An incompatible piece of software attempted to load along with Microso...
    January 10, 2022 03:59
    Hi Tiphaine, Thanks very much for that. I will raise that with out IT support. We do have Symantec Endpoint Protection so I'll ask them to make s...
  • LJones27 on January 06, 2022
    2 Replies
    Hi, I'm hoping someone can help me. I use the Hubspot Outlook extension, but our email provider is Gmail. I prefer using Outlook for work emailing, so I have connected my work Gmail account to be accessed within the Outlook Desktop app. The Hubs...
    January 10, 2022 09:51
    Thanks very much for your response. That has worked for now. I suppose I may need to repeat this if/when it crashes again? Not sure this will stop it...
  • Lesleychang on January 03, 2022
    1 Replies
    Just wondering if the HubSpot Sales for Outlook add in will support ARM processors in the future?
    Community Manager
    January 06, 2022 06:22
    Hi @Lesleychang , Thank you for reaching out to the Community! If the requirements that are listed in this technical document are met, you...
  • prozakis on December 20, 2021
    4 Replies
    We track emails with the Hubspot plugin for outlook 365. Recently when we send an email, we receive immediately the opened notification. For most, but not every mail sent. It probably means that our email is scanned, thus triggering the tracking...
    Top Contributor
    December 28, 2021 23:18
    I use desktop app in win 10 environment.
  • sbaker on December 10, 2021
    2 Replies
    Hi, my team has had to revert back to an old version of outlook because the hubspot sales add on for tracking emails doesn't work on the new version. Hubspot says it isn't supported. Please can you tell me if it is going to be supported in the futur...
    Top Contributor
    January 15, 2022 03:55
    If you need a workaround in the meantime, Threads have helped a number of HubSpot users with this issue.
  • TLukehart on December 07, 2021
    1 Replies
    One of my users is not able to connect his inbox within the Outlook Desktop Add-in. when he clicks on the icon to "connect to inbox" it just grays out, and then turns blue again. No Errors or pop-ups. We have restarted outlook, restarted the com...
    Community Manager
    December 08, 2021 03:03
    Hi @TLukehart Thank you for reaching out! Can you look at the steps of this article? If this doesn't help, I would recommend...
  • Solved
    GTimmermans7 on December 03, 2021
    1 Replies
    Hi, quick question: we use the Outlook add-onbut my boss has this problem that it sometimes doesn't show. I have to figure out why so I thought let's just ask. So: why is the add-on sometime there, and sometimes it isn't. thx
    Guide | Diamond Partner
    December 03, 2021 04:50
    Hi @GTimmermans7 , As we won't be able to tell exactly what happening to outllok add-in on your system w/o having access to it, but here sharing t...
  • anna-ins on December 01, 2021
    1 Replies
    The add-ins for Outlook and Windows periodically make you log in again. It's annoying because both add-ins have a box you can tick that says "remember me" - and we tick it every time and they NEVER remember us. We have made everyone use very secure...
    Community Manager
    December 03, 2021 03:06
    Hi @anna-ins , Thank you for reaching out to the Community! Because the Sales add-in runs on a 3rd party software and there are many differe...
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